Privacy Policy

Effective Date: October 2026 · Version 1.0

1. About This Privacy Policy

This Privacy Policy explains how HALOCREST CLEAN LLC dba Halocrest Clean (“Halocrest Clean,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with our residential and commercial cleaning services, websites, forms, communications, quotes, bookings, and related business activities.

This Privacy Policy applies to information collected through halocrestclean.com, our online forms and service-request processes, telephone and text communications, email communications, customer service interactions, and other interactions with Halocrest Clean.

By using our website or voluntarily providing information to Halocrest Clean, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will request that consent separately when appropriate.

This Privacy Policy does not replace any additional notices, disclosures, consent language, or contractual terms that may apply to a particular service, communication method, or transaction.

Our Cleaning Service Terms & Conditions separately govern residential and commercial cleaning services provided by Halocrest Clean.

2. Information We Collect

Halocrest Clean may collect personal information that you provide directly to us, information generated through your interactions with our services, and limited technical information associated with use of our website and online systems.

The information we collect may include the following categories:

Contact Information

We may collect information such as your name, telephone number, email address, preferred contact method, and other contact information you provide when requesting information, a quote, service, support, or another business interaction.

For commercial clients, this may also include the business or organization name, job title or role, and contact information for authorized representatives.

Property & Service Information

We may collect information reasonably necessary to evaluate, quote, schedule, and provide cleaning services, including:

- property type and general location;

- service address;

- approximate property or facility size;

- rooms, areas, or spaces requiring service;

- requested cleaning service and frequency;

- current property condition and cleaning priorities;

- accessibility considerations;

- scheduling preferences;

- parking, building-entry, gate, lockbox, or access instructions;

- information regarding pets, occupants, restricted areas, specialty surfaces, or other property-specific circumstances relevant to the requested service; and

- special requests or other information you choose to provide during the quoting or service process.

For commercial properties, we may also collect information regarding facility type, business operations, service areas, desired frequency, operational schedules, property-management requirements, and other information necessary to evaluate the requested commercial service.

Quote, Booking & Service Records

We may maintain records associated with inquiries, estimates, quotes, booking requests, scheduled appointments, completed services, recurring-service arrangements, service scope, service notes, changes to requested work, cancellations, rescheduling, and related customer-service activity.

Payment & Billing Information

We may collect billing-related information necessary to prepare invoices, record payments, issue refunds or credits, manage deposits, and maintain transaction records.

Payment-card information may be processed through third-party payment processors rather than stored directly by Halocrest Clean. Additional information regarding payment processing is addressed in the Payments & Payment Information section of this Privacy Policy.

Communications

We may collect and maintain communications between you and Halocrest Clean, including emails, text messages, telephone-call records, contact-form submissions, service requests, customer-service communications, feedback, complaints, and other correspondence.

Where permitted by law and supported by the communication system being used, certain communications or calls may also generate technical records such as message delivery status, timestamps, call duration, or similar communication metadata.

Photos, Videos & Property Documentation

When reasonably necessary for quoting, service planning, documenting property conditions, reviewing a service concern, evaluating possible damage, or confirming completed work, we may receive or create photographs, videos, or other documentation relating to the property or service.

Halocrest Clean will not treat client property photographs or documentation as marketing content merely because they were collected for service-related purposes. Separate authorization may be requested before identifiable client property images are used for promotional or public-facing purposes.

Website & Technical Information

When you use our website or online forms, certain technical information may be collected automatically by our website platform, hosting providers, analytics providers, or other technology services.

Depending on the technologies in use, this information may include:

- IP address;

- browser or device type;

- operating system;

- referring or exit pages;

- pages viewed;

- date and time of visits;

- interactions with website features or forms;

- approximate geographic information derived from an IP address; and

- cookie, analytics, or similar technology identifiers.

The specific technologies used by Halocrest Clean may change as our website and business systems evolve. Additional information regarding cookies, analytics, and similar technologies is provided later in this Privacy Policy.

Communication & Marketing Preferences

We may maintain information regarding your communication preferences, including whether you have requested or consented to receive certain email or text communications, whether you have opted out, and other information necessary to respect your communication choices.

Other Information You Choose to Provide

We may collect additional information you voluntarily provide when communicating with Halocrest Clean, provided that the information is reasonably related to your inquiry, requested service, business relationship, or other legitimate interaction with us.

3. How We Collect Information

Halocrest Clean may collect personal information through several different methods depending on how you interact with us.

Information You Provide Directly

We collect information you voluntarily provide when you:

- request a quote or information about our services;

- complete a website form, estimator, questionnaire, or service-request form;

- schedule, reschedule, or cancel a service;

- communicate with us by telephone, email, text message, website form, or other supported communication channel;

- provide property, access, scheduling, or service instructions;

- make or authorize a payment;

- request customer service or report a concern;

- provide feedback or other information relating to a service; or

- otherwise communicate or do business with Halocrest Clean.

Information Collected Through Our Website & Online Forms

When you use halocrestclean.com or an online form connected to our website, information you enter may be collected through the website platform and transmitted to systems we use to manage inquiries, quotes, communications, scheduling, and customer relationships.

This may include information submitted through quote-request forms, contact forms, estimators, scheduling tools, consent fields, and other interactive website features.

Information Collected During the Service Relationship

We may collect or create information as part of providing or managing cleaning services, including service notes, confirmed scope, appointment history, access information, property observations, service changes, customer-service records, and other information reasonably necessary to administer the relationship.

When reasonably appropriate, our team may also create photographs, videos, notes, or other documentation relating to property conditions, completed work, service concerns, or other matters associated with the agreed service.

Information From Payment & Technology Providers

We may receive limited information from third-party platforms and service providers that support our business operations.

For example, payment processors may provide transaction status, payment confirmation, refund information, limited payment identifiers, or related billing records without providing Halocrest Clean with complete payment-card credentials.

Website, customer relationship management, communications, scheduling, analytics, hosting, or similar technology providers may also provide information generated through your interaction with those systems.

Information From Referrals or Authorized Representatives

In some cases, we may receive information from another person or organization when they refer you to Halocrest Clean, request service on behalf of a property, or are authorized to communicate regarding the service.

Examples may include:

- a spouse, family member, or household representative;

- a business owner, employee, or authorized company representative;

- a property manager, landlord, HOA representative, or building representative;

- a referral partner; or

- another person reasonably authorized to coordinate a cleaning service.

When another person provides information concerning you or your property, we expect that person to have an appropriate basis for providing the information.

Automatically Collected Information

Certain information may be collected automatically when you visit or interact with our website, including through cookies, analytics technologies, server logs, or similar tools used by our website and technology providers.

This information may include device, browser, page-view, referral, interaction, approximate-location, and technical information described in the Information We Collect section above.

Additional information regarding these technologies is provided in the Website Technologies, Cookies & Analytics section of this Privacy Policy.

Information From Public or Business Sources

For commercial inquiries or legitimate business-development purposes, Halocrest Clean may obtain limited business contact information from publicly available sources, business directories, professional networks, chambers or associations, or other sources reasonably related to commercial business outreach.

We do not intend to use this provision as authorization to collect unrelated personal information or information that is not reasonably connected to Halocrest Clean’s business activities.

4. How We Use Information

Halocrest Clean may use personal information for purposes reasonably related to providing, managing, improving, and protecting our services and business operations.

These purposes may include:

Providing Quotes & Evaluating Service Needs

We may use information about you, your property, requested service, priorities, accessibility, frequency, and other relevant circumstances to evaluate cleaning needs, prepare estimates or quotes, recommend an appropriate service approach, and determine whether a requested service falls within our current capabilities.

Scheduling & Managing Services

We may use personal information to schedule, confirm, reschedule, cancel, or otherwise manage appointments and recurring-service arrangements.

This may include coordinating arrival information, access instructions, property-specific requirements, service frequency, team assignments, and other operational details reasonably necessary to provide the agreed service.

Providing Cleaning Services

We may use property and service information to prepare for and perform the confirmed cleaning scope, including identifying agreed service areas, special instructions, accessibility considerations, safety concerns, and other property-specific requirements.

Communicating With Clients & Prospects

We may use contact information to respond to inquiries, provide estimates or quotes, send appointment confirmations and reminders, communicate scheduling or access updates, discuss service scope, provide invoices or payment notices, follow up regarding completed services, respond to customer-service matters, and otherwise administer the business relationship.

Processing Payments & Maintaining Transaction Records

We may use billing and transaction information to process or confirm payments, deposits, refunds, credits, invoices, and other financial transactions associated with our services.

Halocrest Clean may also maintain transaction records for accounting, tax, dispute-resolution, fraud-prevention, and business-record purposes.

Managing Customer Relationships

We may use information to maintain customer and prospect records, track inquiries and service history, document communications, manage recurring-service relationships, record preferences, and support future interactions with Halocrest Clean.

Reviewing Service Concerns, Property Conditions & Claims

We may use service notes, communications, photographs, videos, property information, and other documentation to review reported service concerns, damage allegations, safety issues, scope questions, billing matters, access problems, or other issues associated with a service relationship.

Safety, Security & Risk Management

We may use information reasonably necessary to protect clients, occupants, team members, property, equipment, and Halocrest Clean’s operations.

This may include evaluating known hazards, access conditions, pet or occupant concerns, restricted areas, unsafe circumstances, suspected fraud, unauthorized activity, or other risks related to providing or administering services.

Improving Our Services & Operations

We may use information to evaluate how our quoting, scheduling, communication, cleaning, customer-service, and operational processes are working and to identify opportunities to improve the client experience, training, service procedures, website, forms, or business systems.

Where practical, we may use aggregated or de-identified information for operational analysis in a manner that does not reasonably identify an individual client.

Website Performance & Analytics

We may use website and technical information to understand how visitors interact with our website, monitor website performance, troubleshoot technical issues, improve navigation and content, evaluate forms and service pages, and support security or fraud-prevention efforts.

Additional information regarding cookies, analytics, and similar technologies is provided later in this Privacy Policy.

Marketing & Promotional Communications

Where permitted by law and consistent with the consent or communication preferences provided, we may use contact information to send promotional emails, text messages, service updates, offers, announcements, or other marketing communications relating to Halocrest Clean.

Consent to receive marketing communications is not required as a condition of purchasing cleaning services.

Clients and prospects may use the applicable unsubscribe or opt-out method provided with the communication.

Legal, Regulatory & Business Administration

We may use personal information when reasonably necessary to:

- comply with applicable laws, regulations, legal processes, or governmental requests;

- maintain business, tax, insurance, accounting, and service records;

- enforce applicable contracts, policies, or service terms;

- establish, exercise, or defend legal claims;

- respond to disputes or investigations;

- protect the rights, safety, property, or operations of Halocrest Clean, our clients, or others; or

- carry out other legitimate administrative purposes reasonably related to operating the business.

Other Purposes Disclosed at the Time of Collection

We may use information for another purpose when that purpose is disclosed at or before the time the information is collected, or when additional consent is obtained if required by applicable law.

5. Communications, Email & SMS/Text Messaging

Service-Related Communications

Halocrest Clean may use the contact information you provide to communicate with you about inquiries, quotes, appointments, access instructions, scheduling changes, invoices, payments, service updates, customer-service matters, and other communications reasonably related to your requested or ongoing services.

These communications may be sent by telephone, email, SMS/text message, website messaging, or another communication method you have provided or agreed to use.

Email Communications

When you provide an email address, Halocrest Clean may use it to send service-related messages, quotes, confirmations, invoices, notices, follow-up communications, and other information reasonably related to your relationship with us.

Where permitted and consistent with your communication preferences, we may also send marketing or promotional emails. Marketing emails will include an applicable unsubscribe method where required.

SMS/Text Messaging

If you provide a mobile number and consent to receive text messages, Halocrest Clean may send SMS or text messages consistent with the consent you provide.

Messages may include, as applicable:

- quote or inquiry follow-up;

- appointment confirmations and reminders;

- scheduling or access updates;

- service-related questions;

- payment or invoice notices;

- customer-service communications; and

- marketing or promotional messages where separately authorized.

Message frequency may vary. Message and data rates may apply.

Where supported by the messaging system, you may reply STOP to opt out of SMS messages and HELP for assistance.

Opting out of SMS does not necessarily prevent Halocrest Clean from contacting you by other permitted methods when reasonably necessary to respond to an inquiry, administer an existing service relationship, or provide information you requested.

Marketing Consent

Consent to receive marketing or promotional communications is not required as a condition of purchasing cleaning services.

Where marketing consent is required, Halocrest Clean will request that consent separately from general service authorization or service-related communication consent.

You may withdraw marketing consent using the applicable unsubscribe or opt-out method provided with the communication.

Communication Preferences

Halocrest Clean may maintain records of your communication preferences, including opt-ins, opt-outs, unsubscribe requests, and other choices relating to email or SMS communications.

We will make reasonable efforts to honor applicable communication preferences and legally required opt-out requests.

Third-Party Communication Platforms

Halocrest Clean may use third-party service providers to support email, SMS/text messaging, telephone, customer relationship management, scheduling, or other communication functions.

Those providers may process contact and communication information on our behalf as necessary to provide the applicable service.

Additional information regarding service providers and disclosure of personal information is provided later in this Privacy Policy.

Dedicated SMS/Messaging Terms

Additional terms governing Halocrest Clean’s text messaging program, including program details, opt-out instructions, message frequency, and other applicable disclosures, may be provided in our separate SMS/Messaging Terms.

6. Payments & Payment Information

Payment Processing

Halocrest Clean may use third-party payment processors and related technology providers to process deposits, service payments, recurring payments where authorized, refunds, credits, and other transactions associated with our services.

When you make a payment electronically, payment information may be entered directly into or transmitted through the applicable payment processor’s systems.

Payment Information We May Receive

Depending on the payment method and processor used, Halocrest Clean may receive or maintain limited transaction information such as:

- customer or account name;

- billing contact information;

- transaction amount;

- payment date and status;

- payment method type;

- limited payment-card details, such as the card brand and last four digits, when provided by the processor;

- transaction, invoice, customer, or payment reference numbers;

- authorization or payment status;

- refund, credit, dispute, or chargeback information; and

- other transaction information reasonably necessary for accounting, customer service, or payment administration.

Payment-Card Information

Halocrest Clean does not intend to independently collect or store complete payment-card numbers, card verification codes, or other full payment credentials when those details can instead be securely processed by the applicable third-party payment processor.

The payment processor may collect, process, and retain payment information according to its own privacy, security, and payment-processing practices.

Stored Payment Methods & Future Charges

When a client chooses or authorizes a payment method to be retained for future or recurring transactions, the applicable payment processor may securely store the payment credentials and provide Halocrest Clean with a token, customer identifier, limited account information, or other mechanism that allows authorized future transactions without providing Halocrest Clean with the complete payment credentials.

Any future or recurring charge remains subject to the authorization, pricing, service arrangement, and other applicable terms disclosed to the client.

Invoices, Deposits, Refunds & Credits

Halocrest Clean may use transaction and billing information to:

- prepare and send invoices or payment requests;

- process authorized deposits or service payments;

- confirm payment status;

- issue applicable refunds or credits;

- reconcile transactions;

- respond to billing questions;

- administer cancellations or missed-appointment charges where applicable;

- address payment disputes or chargebacks; and

- maintain financial and business records.

Specific pricing, deposit requirements, cancellation charges, and payment terms may be provided in the applicable quote, booking confirmation, service agreement, or Cleaning Service Terms & Conditions.

Payment Security

Halocrest Clean takes reasonable steps to use reputable payment-processing services and to limit unnecessary access to payment-related information.

However, no electronic payment system, transmission method, or data-storage system can be guaranteed to be completely secure.

Payment Processor Privacy Practices

Third-party payment processors may process personal information under their own privacy policies and terms.

Halocrest Clean encourages clients to review the applicable processor’s privacy and security information when submitting payment information through that provider.

7. Website Technologies, Cookies & Analytics

Cookies & Similar Technologies

Halocrest Clean’s website and the technology providers that support it may use cookies, pixels, local storage, log files, and similar technologies to operate the website, remember certain preferences, understand website activity, improve performance, support security, and measure the effectiveness of our online services.

The specific technologies used may vary depending on the website features, analytics tools, advertising services, and integrations that are active at a particular time.

Types of Website Technologies

Depending on how our website is configured, these technologies may be used for purposes such as:

- enabling website functionality and forms;

- maintaining website security and preventing misuse;

- remembering visitor preferences or selections;

- understanding which pages are visited and how visitors navigate the website;

- measuring website traffic and performance;

- identifying technical problems;

- evaluating the effectiveness of service pages, forms, and marketing campaigns; and

- supporting advertising or remarketing activities where those technologies are implemented and permitted by applicable law.

Analytics

Halocrest Clean may use website analytics services to better understand how visitors use our website.

Analytics information may include page views, referral sources, device and browser information, approximate location derived from an IP address, interaction information, and other technical data.

We may use this information to improve website content, user experience, navigation, service information, forms, and business operations.

Advertising & Measurement Technologies

Halocrest Clean may use or later implement advertising, conversion-measurement, or remarketing technologies provided by third-party platforms.

When such technologies are active, those providers may collect or receive information about visits to our website, interactions with advertisements or website features, and technical identifiers in accordance with their own privacy practices.

Our use of these technologies may be subject to additional disclosures or privacy choices as required by applicable law.

Meta Pixel

Halocrest Clean uses the Meta Pixel, a technology provided by Meta Platforms, Inc. (the company that operates Facebook and Instagram), on our website, landing pages, and online quote forms. The Meta Pixel uses cookies and similar technologies to collect information such as the pages you visit, the date and time of your visit, browser and device information, IP address, and actions you take on our website, such as submitting a quote request or starting a deposit payment.

We use this information to measure the effectiveness of our advertising on Facebook and Instagram, to understand which ads lead to quote requests or bookings, and to show relevant ads to people who have visited our website. Meta may also use this information in accordance with its own Privacy Policy.

You can control how Meta uses information to show you ads through your Facebook Ad Preferences, and you can opt out of interest-based advertising from participating companies through the Digital Advertising Alliance. You may also block or delete cookies using your browser settings, as described below.

Third-Party Technology Providers

Website technologies may be provided directly by Halocrest Clean or by third parties that support our website, hosting, customer relationship management, analytics, communications, advertising, security, or other business functions.

These providers may process technical or usage information on our behalf or, depending on the service and applicable law, for purposes described in their own privacy policies.

Your Browser & Cookie Choices

Most web browsers provide controls that allow users to block, delete, or manage cookies and similar technologies.

Changing browser settings may affect the availability or performance of certain website features, forms, preferences, or functionality.

Where Halocrest Clean provides a cookie or privacy-preference tool, visitors may also use that tool to manage available choices.

Changes to Website Technologies

The technologies used on our website may change as Halocrest Clean adds, removes, or modifies website features, analytics services, advertising platforms, or other business systems.

We will update this Privacy Policy or provide additional notices when appropriate if those changes materially affect how personal information is collected or used.

8. How We Disclose Information

Halocrest Clean may disclose personal information when reasonably necessary to provide services, operate our business, comply with legal obligations, protect legitimate interests, or support functions performed by trusted third parties.

Service Providers & Business Vendors

We may disclose personal information to third-party service providers that support functions such as:

- website hosting and website management;

- customer relationship management;

- email, telephone, and SMS/text communications;

- scheduling and appointment management;

- payment processing and billing;

- accounting and bookkeeping;

- data storage, backup, and security;

- analytics and website performance;

- marketing and advertising services;

- customer support;

- insurance administration;

- legal, tax, compliance, or professional advisory services; and

- other operational functions reasonably necessary to support Halocrest Clean.

These providers may process personal information on our behalf or as otherwise permitted by applicable law and their own contractual or legal obligations.

Payment Processors

Payment and transaction information may be disclosed to or processed by third-party payment processors in order to authorize, complete, record, refund, or manage payments.

As described in the Payments & Payment Information section, Halocrest Clean generally relies on payment processors to handle complete payment credentials where appropriate.

Property, Building & Authorized Representatives

When necessary to coordinate a service, Halocrest Clean may disclose limited information to an authorized property manager, landlord, HOA representative, building representative, business representative, household representative, or other person reasonably involved in arranging or administering the service.

We seek to limit such disclosures to information reasonably necessary for the applicable purpose.

Professional Advisers

We may disclose information to attorneys, accountants, insurance professionals, consultants, or other professional advisers when reasonably necessary to obtain advice, manage risk, maintain records, respond to claims, or protect the business.

Legal, Regulatory & Safety Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

- comply with applicable law, regulation, court order, subpoena, or legal process;

- respond to a lawful governmental or regulatory request;

- establish, exercise, or defend legal claims;

- enforce contracts, policies, or service terms;

- investigate suspected fraud, misuse, or unlawful activity;

- protect the safety, rights, property, or security of Halocrest Clean, our clients, team members, or others; or

- respond to an emergency where disclosure is reasonably necessary to protect a person or property.

Business Transactions

If Halocrest Clean is involved in a merger, acquisition, financing, reorganization, sale of assets, transfer of ownership, or similar business transaction, personal information may be disclosed or transferred as part of evaluating or completing that transaction.

Any such transfer remains subject to applicable law and any continuing obligations associated with the information.

With Your Direction or Consent

We may disclose information when you direct us to do so or when you provide consent for a particular disclosure.

Aggregated or De-Identified Information

Halocrest Clean may use or disclose information that has been aggregated, de-identified, or otherwise modified so that it does not reasonably identify an individual, where permitted by law.

9. Advertising, Sale & Sharing of Personal Information

Advertising & Marketing Technologies

Halocrest Clean may use advertising, analytics, conversion-measurement, or marketing technologies to understand the effectiveness of our advertising, measure website activity, communicate with prospective or existing clients, and promote our services.

Depending on the technology used and how it is configured, certain information relating to website activity, device identifiers, cookies, or interactions with advertising platforms may be disclosed to third-party technology providers.

Sale of Personal Information

Halocrest Clean does not intend to sell customer or prospect contact information for monetary compensation or operate a business based on selling personal information.

However, privacy laws may define the term “sale” more broadly than an exchange of personal information for money. Certain disclosures to third parties may be considered a sale under applicable law even when no monetary payment is received.

Accordingly, whether a particular disclosure constitutes a “sale” will depend on the nature of the disclosure, the recipient, the purpose for which the information is used, applicable contractual protections, and applicable law.

Sharing for Cross-Context Behavioral Advertising

Certain privacy laws, including California law where applicable, separately use the term “sharing” to describe disclosures of personal information for cross-context behavioral advertising.

If Halocrest Clean uses advertising technologies that constitute sharing under applicable law, we will provide any disclosures, opt-out mechanisms, or other privacy choices required by law.

Customer Lists & Service Information

Halocrest Clean does not intend to provide customer lists, service records, property information, photographs, access information, or other information collected primarily to provide cleaning services to unrelated third parties for their independent direct-marketing purposes unless authorized by the customer or otherwise permitted by law.

This does not prevent Halocrest Clean from using service providers, technology platforms, professional advisers, or other parties as described elsewhere in this Privacy Policy to support legitimate business operations.

SMS/MMS Privacy and No-Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Service providers that assist with messaging or customer support may receive only the information necessary to perform those services. SMS/MMS opt-in data and consent are excluded from all other sharing categories and are not provided to third parties or affiliates for their own marketing or promotional use.

Privacy Choices & Opt-Out Rights

Where applicable law provides a right to opt out of the sale or sharing of personal information, Halocrest Clean will provide or honor applicable methods for exercising that right.

Depending on the legal requirements applicable to Halocrest Clean and the technologies used on our website, this may include:

- a website privacy-choice or opt-out mechanism;

- an applicable “Do Not Sell or Share My Personal Information” or “Your Privacy Choices” link;

- recognition of qualifying browser-based opt-out preference signals; or

- another method permitted by applicable law.

Halocrest Clean will not represent that a particular privacy-control mechanism is available unless that mechanism has actually been implemented.

Opt-Out Preference Signals

Where required by applicable law, Halocrest Clean will take reasonable steps to recognize and process qualifying opt-out preference signals, such as browser-based privacy signals, in accordance with applicable requirements.

No Retaliation for Exercising Applicable Privacy Rights

Where required by law, Halocrest Clean will not unlawfully discriminate against an individual for exercising applicable privacy rights.

Changes to Advertising Practices

Our advertising and marketing technologies may change as Halocrest Clean’s business evolves.

If our practices materially change in a manner that affects the sale or sharing of personal information under applicable law, we may update this Privacy Policy, implement additional disclosures or privacy controls, or take other steps required by law.

10. Data Retention

Halocrest Clean may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide or administer services, maintain appropriate business records, comply with legal or regulatory obligations, resolve disputes, enforce agreements, protect legitimate business interests, and support security or fraud-prevention activities.

The length of time information is retained may vary depending on the type of information, the nature of the client or prospect relationship, applicable legal requirements, and the purpose for which the information was collected.

Examples of information we may retain include:

- customer and prospect contact information;

- quotes, estimates, and service-request records;

- appointment and recurring-service history;

- service scope, service notes, and property-related records;

- invoices, payment confirmations, refunds, credits, and transaction records;

- communications and customer-service records;

- consent, opt-in, opt-out, and communication-preference records;

- photographs, videos, or documentation relating to property conditions, service performance, or reported concerns;

- records relating to disputes, claims, chargebacks, insurance matters, or legal issues; and

- website, analytics, security, or technical records maintained for operational or compliance purposes.

Retention After the Client Relationship Ends

Halocrest Clean may retain certain information after a service relationship, inquiry, or recurring-service arrangement ends when reasonably necessary for accounting, tax, legal, insurance, dispute-resolution, recordkeeping, fraud-prevention, or other legitimate business purposes.

Inactive Leads & Prospects

Information from individuals who request a quote, submit an inquiry, or otherwise contact Halocrest Clean but do not become clients may be retained for a reasonable period for follow-up, recordkeeping, communication-preference management, business analysis, and other legitimate purposes.

Where applicable, marketing preferences and opt-out records may be retained even after other information is deleted so that Halocrest Clean can continue honoring the individual’s communication choices.

Deletion & De-Identification

When personal information is no longer reasonably necessary for the purposes for which it was collected or retained, Halocrest Clean may delete, anonymize, de-identify, or otherwise securely dispose of the information, subject to applicable legal, contractual, technical, or recordkeeping requirements.

Information stored in backups, archives, security logs, or systems maintained by third-party service providers may remain for a limited period after deletion from active business systems until the applicable retention or backup cycle is completed.

Legal Holds & Disputes

Halocrest Clean may retain information for a longer period when reasonably necessary to preserve evidence, respond to a claim or dispute, comply with a legal hold, satisfy an insurance or regulatory requirement, or establish, exercise, or defend legal rights.

11. Data Security

Halocrest Clean takes reasonable administrative, technical, and operational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include practices such as:

- limiting access to personal information to individuals who reasonably need it for business purposes;

- using reputable technology, communication, hosting, payment, and service providers;

- using password protections, account permissions, and other available access controls;

- maintaining reasonable device, account, and system security practices;

- using secure or encrypted connections where supported by the applicable technology provider;

- limiting unnecessary collection or retention of sensitive information;

- maintaining appropriate records relating to client communications, payments, access, and service activity;

- reviewing suspicious activity or potential unauthorized access when identified; and

- updating business practices as technology, operational needs, and risks evolve.

Third-Party Systems

Halocrest Clean relies on third-party platforms and service providers for functions such as website hosting, customer relationship management, communications, scheduling, payment processing, data storage, and other business operations.

Those providers maintain their own security practices, systems, and controls. Halocrest Clean does not control every aspect of a third-party provider’s security environment.

No Guarantee of Absolute Security

No method of transmitting information over the internet, storing information electronically, processing payments, or communicating by email or text message can be guaranteed to be completely secure.

Accordingly, while Halocrest Clean takes reasonable steps to protect personal information, we cannot guarantee that unauthorized access, loss, misuse, or other security incidents will never occur.

Client Responsibility

Clients and website users are also responsible for taking reasonable steps to protect their own devices, accounts, passwords, access codes, and communications.

If you believe information provided to Halocrest Clean may have been compromised, misdirected, accessed without authorization, or otherwise involved in a security concern, you should contact us promptly using the contact information provided in this Privacy Policy.

Security Incidents

If Halocrest Clean becomes aware of a security incident involving personal information, we may investigate the matter, take reasonable steps to contain or address the issue, work with applicable service providers, and provide notices or take other actions when required by applicable law.

12. Children’s Privacy

Halocrest Clean’s website and cleaning services are intended for adults and are not directed to children.

We do not knowingly collect personal information directly from children under the age of 13 through our website or service-request processes without appropriate authorization.

If we become aware that personal information from a child under 13 has been collected in a manner that is inconsistent with applicable law, we will take reasonable steps to review the information and delete or otherwise address it as appropriate.

Parents or legal guardians who believe that a child may have provided personal information to Halocrest Clean may contact us using the information provided in the Contact Us section of this Privacy Policy.

Information about children or other household occupants that an adult client voluntarily provides as part of arranging or managing cleaning services may be used only as reasonably necessary for service coordination, property access, safety, scheduling, or other legitimate service-related purposes.

13. Privacy Rights & California Residents

Your Privacy Choices

Depending on where you reside, the nature of our relationship with you, and the laws applicable to Halocrest Clean, you may have certain rights regarding personal information we maintain about you.

Halocrest Clean will respond to privacy requests as required by applicable law. Even where a particular statutory privacy right does not apply, we may consider reasonable requests concerning personal information when practicable and consistent with our legal, contractual, operational, security, and recordkeeping obligations.

California Privacy Rights

California residents may have certain privacy rights under the California Consumer Privacy Act, as amended, when that law applies to the business processing their personal information.

Depending on the circumstances and applicable law, those rights may include the right to:

- Know or access certain information about the personal information collected, used, disclosed, sold, or shared about you;

- Request deletion of certain personal information, subject to applicable exceptions;

- Request correction of inaccurate personal information;

- Opt out of the sale or sharing of personal information where applicable;

- Limit certain uses or disclosures of sensitive personal information where the applicable law provides that right;

- Receive information about applicable data practices, including categories of information collected and relevant purposes or recipients; and

- Exercise applicable privacy rights without unlawful discrimination or retaliation.

Certain rights and obligations depend on whether Halocrest Clean meets the applicable statutory requirements and whether an exception or limitation applies. Nothing in this Privacy Policy is intended to create a statutory right that does not otherwise apply under law.

California’s current privacy framework recognizes these core consumer rights and distinguishes the right to opt out of “sale” from the right to opt out of “sharing” for cross-context behavioral advertising.

Submitting a Privacy Request

If you wish to request access, correction, deletion, or another privacy-related action concerning information associated with you, you may contact Halocrest Clean using the information provided in the Contact Us section of this Privacy Policy.

Please describe your request with enough detail for us to reasonably understand and evaluate it.

Identity Verification

To protect personal information from unauthorized access or deletion, Halocrest Clean may take reasonable steps to verify your identity before completing certain privacy requests.

The information required for verification may depend on the nature of the request, the sensitivity of the information involved, and the information we already maintain.

We will seek to avoid collecting unnecessary additional information solely for verification purposes.

Authorized Agents

Where applicable law permits an authorized agent to submit a privacy request on your behalf, Halocrest Clean may request information reasonably necessary to verify the agent’s authority and, where permitted, confirm the request directly with you.

Exceptions & Information We May Need to Retain

A request to delete or modify personal information may not require deletion of every record.

Halocrest Clean may retain information when permitted or required for purposes such as completing a transaction or service, maintaining financial or tax records, honoring an opt-out request, detecting security incidents or fraud, exercising or defending legal rights, complying with legal obligations, resolving disputes, maintaining insurance or business records, or other purposes permitted by applicable law.

Sale, Sharing & Advertising Choices

If Halocrest Clean engages in activities that constitute the sale or sharing of personal information under applicable privacy law, we will provide and honor applicable opt-out methods as required.

Additional information is provided in Section 9: Advertising, Sale & Sharing of Personal Information.

Response Timing

Halocrest Clean will respond to qualifying privacy requests within the time periods required by applicable law.

If additional time is legally permitted and reasonably necessary, we may provide notice of the extension as required.

Privacy Complaints

If you have a concern about how Halocrest Clean handles your personal information, we encourage you to contact us so that we can review the matter.

Nothing in this Privacy Policy limits any right you may have to contact or submit a complaint to an appropriate governmental or regulatory authority.

14. Third-Party Websites & Services

Halocrest Clean’s website, communications, or online services may contain links to, integrations with, or features provided by third-party websites, platforms, applications, or services.

These third parties may include, for example, payment processors, scheduling or communication platforms, map services, social media platforms, review sites, business directories, or other services that operate independently from Halocrest Clean.

Third-Party Privacy Practices

When you interact directly with a third-party website or service, that third party may collect, use, disclose, or retain information according to its own privacy policy, terms, and business practices.

Halocrest Clean does not control the privacy, security, content, or data-handling practices of independent third parties.

We encourage users to review the applicable privacy policies and terms of any third-party service they choose to use.

Links to External Websites

Links from halocrestclean.com to another website are provided for convenience, reference, service functionality, or other legitimate business purposes.

The presence of a link does not necessarily mean that Halocrest Clean controls, endorses, or assumes responsibility for the external website’s content, security, availability, or privacy practices.

Third-Party Platforms Used to Support Our Services

Some third-party platforms may be integrated with or used by Halocrest Clean to provide business functions such as:

- payment processing;

- scheduling;

- communications;

- customer relationship management;

- website hosting;

- maps and location services;

- analytics;

- advertising;

- social media;

- reviews or reputation management; and

- other operational services.

When those providers process information on behalf of Halocrest Clean, their role is also addressed in Section 8: How We Disclose Information.

When you interact directly with a provider for its own services or features, the provider may independently determine how it handles certain information.

Third-Party Accounts & Social Media

If you interact with Halocrest Clean through a social media platform, review platform, business listing, or similar third-party service, information you provide through that service may also be subject to the platform’s own privacy settings, policies, and terms.

Halocrest Clean does not control how those platforms independently use information associated with your account or activity.

Embedded Content & Features

Our website may include or later include embedded maps, videos, forms, scheduling tools, payment interfaces, social media features, or other third-party functionality.

These features may allow the applicable provider to collect technical, usage, or account-related information when you interact with them.

15. Changes to This Privacy Policy

Halocrest Clean may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, legal or regulatory requirements, or other operational needs.

When we make changes, we may update the Effective Date or version information shown at the top of this Privacy Policy.

For material changes, Halocrest Clean may provide additional notice when appropriate, such as through the website, email, service communications, or another reasonable method.

The updated Privacy Policy will apply from the effective date identified in the revised version, subject to any additional consent or notice requirements imposed by applicable law.

We encourage visitors, clients, and prospects to review this Privacy Policy periodically to remain informed about how Halocrest Clean handles personal information.

Nothing in an updated Privacy Policy is intended to retroactively reduce privacy rights that cannot lawfully be waived or modified.

16. Contact Us

If you have questions about this Privacy Policy, Halocrest Clean’s privacy practices, or personal information associated with you, you may contact us using the information below.

HALOCREST CLEAN LLC dba Halocrest Clean
Serving Orange County, California

Email: [email protected]
Phone: (949) 731-5333
Website: halocrestclean.com

Privacy-related requests may include questions concerning access, correction, deletion, communication preferences, marketing opt-outs, or other privacy matters described in this Privacy Policy.

When submitting a privacy-related request, please provide enough information for Halocrest Clean to reasonably understand the request and identify the records involved. We may request additional information when reasonably necessary to verify identity, protect personal information, or evaluate the request.

Please do not send complete payment-card numbers, passwords, access codes, Social Security numbers, or other highly sensitive information by ordinary email or text message.

Halocrest Clean will review privacy inquiries and requests in accordance with applicable law and the terms of this Privacy Policy.