SMS Terms & Conditions

Effective Date: October 2026 · Version 1.0

1. About These SMS/Messaging Terms

These SMS/Messaging Terms govern text-message communications sent by HALOCREST CLEAN LLC dba Halocrest Clean (“Halocrest Clean,” “we,” “us,” or “our”) to individuals who provide a mobile telephone number and consent to receive applicable SMS or text messages from us.

These Terms apply to text messages relating to inquiries, quotes, scheduling, appointments, access, payments, customer service, service updates, and marketing or promotional communications where separately authorized.

By opting in to receive SMS/text messages from Halocrest Clean, you agree to these SMS/Messaging Terms to the extent applicable to the consent you provide.

Consent to receive marketing or promotional text messages is not required as a condition of purchasing cleaning services.

These SMS/Messaging Terms supplement our Privacy Policy and, where applicable, our Cleaning Service Terms & Conditions. If another written agreement specifically governs a particular communication or service relationship, that agreement may also apply.

SMS/MMS Messaging Program

HALOCREST CLEAN LLC dba Halocrest Clean provides an SMS/MMS messaging program for customers and prospects who affirmatively opt in. Depending on the consent selected, messages may include inquiry and estimate follow-up, appointment reminders, cleaning service updates, schedule changes, service reminders, customer service communications, special offers, discounts, seasonal promotions, and service announcements.

Opt-Out: You may cancel SMS/MMS messages at any time by replying STOP. After opting out, you will no longer receive messages under the applicable messaging program unless you opt in again.

Support: Reply HELP for assistance or contact HALOCREST CLEAN at (949) 731-5333 and the same public support email shown on our Contact page.

Message Frequency and Charges: Message frequency varies. Message and data rates may apply. Contact your wireless carrier for questions about your text or data plan.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

Age Requirement: You must be 18 years of age or older to enroll in the HALOCREST CLEAN SMS/MMS messaging program.

Privacy: Our handling of personal information, mobile information, and SMS consent is described in our Privacy Policy: https://halocrestclean.com/privacy-policy.

Consent to receive SMS/MMS messages is not a condition of purchasing goods or services.

2. Program Description

Halocrest Clean may use SMS/text messaging to communicate with individuals who provide a mobile telephone number in connection with an inquiry, quote request, booking, service relationship, customer-service matter, or other business interaction.

Depending on the individual’s relationship with Halocrest Clean and the consent provided, messages may relate to:

- responding to inquiries or quote requests;

- appointment confirmations and reminders;

- scheduling, rescheduling, or cancellation updates;

- property-access or service-related questions;

- estimates, invoices, payment-related notices, or transaction updates;

- follow-up regarding completed or upcoming services;

- customer-service communications;

- recurring-service coordination;

- important operational updates affecting a scheduled service; and

- marketing or promotional communications where the recipient has separately provided the applicable consent.

Not every recipient will receive every type of message. The content and frequency of messages will depend on the individual’s interaction with Halocrest Clean, the services requested, and the communication permissions provided.

Halocrest Clean may use automated systems, customer relationship management platforms, or messaging service providers to send or manage text communications. Use of such systems does not change the nature of the consent required for the applicable communication.

The SMS/text messaging program is intended to support legitimate communications between Halocrest Clean and its prospects, clients, and other authorized contacts. It is not intended to replace emergency communications or other communication methods when text messaging is not appropriate or available.

3. Types of Messages

Halocrest Clean may send different categories of SMS/text messages depending on the recipient’s interaction with us, the services requested, and the consent or authorization provided.

Service-Related & Transactional Messages

Service-related messages may include communications such as:

- responses to inquiries or quote requests;

- appointment confirmations and reminders;

- scheduling, rescheduling, or cancellation notices;

- arrival, access, parking, or property-entry questions;

- service-scope questions or updates;

- estimates, invoices, payment requests, receipts, or payment-status notifications;

- recurring-service coordination;

- follow-up relating to completed or upcoming services;

- customer-service communications;

- service interruptions, delays, or other operational updates; and

- other messages reasonably necessary to administer a requested or existing service relationship.

These messages are generally intended to support an inquiry, transaction, booking, or service relationship.

Marketing & Promotional Messages

Where the recipient has provided the applicable consent, Halocrest Clean may also send marketing or promotional text messages.

These may include:

- service promotions or special offers;

- seasonal cleaning reminders or campaigns;

- announcements regarding new or expanded services;

- re-engagement communications;

- referral or loyalty-related promotions, if offered;

- educational or promotional information about Halocrest Clean services; and

- other marketing communications consistent with the consent provided.

Marketing or promotional messaging will be handled separately from service-related communications when required by applicable law.

Message Categories May Overlap

Some communications may contain both operational and informational content.

Where a message includes a marketing or promotional component that requires separate consent, Halocrest Clean will rely on the appropriate consent before sending that communication.

No Automatic Enrollment in All Message Types

Providing a mobile telephone number does not necessarily mean that a recipient has agreed to receive every category of text message.

Halocrest Clean will use the consent, authorization, or communication preferences applicable to the particular message type.

4. Consent to Receive Messages

Halocrest Clean will send SMS/text messages consistent with the consent, authorization, or communication relationship applicable to the message being sent.

How Consent May Be Provided

Depending on the communication and applicable law, consent to receive text messages may be provided through methods such as:

- selecting an SMS consent checkbox on a website or online form;

- submitting a form that clearly discloses the applicable text-messaging consent;

- providing consent during a booking, quote, or service-request process;

- initiating a text-message conversation with Halocrest Clean, which may authorize replies reasonably related to that conversation;

- replying affirmatively to an applicable consent request;

- providing written or electronic authorization through another Halocrest Clean process; or

- another legally permitted method that clearly communicates the individual’s agreement to receive the applicable messages.

The specific consent language presented at the time of collection may provide additional details regarding the messages authorized.

Providing a Telephone Number Alone

Merely providing a mobile telephone number does not automatically constitute consent to receive every category of SMS/text message from Halocrest Clean.

The type of messages we may send will depend on the context in which the number was provided, the consent or authorization given, and applicable law.

Authority to Provide Consent

By providing a mobile telephone number and consenting to receive messages, you represent that you are the subscriber, customary user, or otherwise authorized to provide consent for communications to that number.

If your telephone number changes or you are no longer authorized to use the number provided, you should notify Halocrest Clean or opt out of future messages.

Records of Consent

Halocrest Clean may maintain records reasonably necessary to document SMS consent and communication preferences.

These records may include information such as:

- the telephone number provided;

- the date and time consent was obtained;

- the method or source through which consent was provided;

- the consent language presented;

- applicable form or submission records;

- opt-in or opt-out activity; and

- related communication records.

These records may be maintained for compliance, customer-service, dispute-resolution, and business-record purposes.

Withdrawal of Consent

Consent to receive SMS/text messages may be withdrawn as described in the Opt-Out Instructions section of these Terms.

Withdrawal of SMS consent applies to future text messaging subject to applicable law and does not necessarily terminate an existing cleaning-service relationship or prevent Halocrest Clean from communicating through another permitted method.

5. Marketing Messages & Consent

Halocrest Clean may send marketing or promotional SMS/text messages only when the recipient has provided the consent or authorization required for those communications.

Marketing Consent Is Voluntary

Consent to receive marketing or promotional text messages from Halocrest Clean is voluntary and is not required as a condition of purchasing, receiving, or requesting cleaning services.

Declining marketing messages will not prevent an individual from requesting a quote, booking an available service, maintaining an existing service relationship, or receiving service-related communications that are otherwise permitted.

Separate Marketing Consent

Where separate consent is required for marketing or promotional SMS communications, Halocrest Clean will seek that consent independently from general service authorization or consent to receive operational communications.

Marketing consent may be requested through an SMS consent checkbox, online form, booking or quote process, written or electronic authorization, or another legally permitted opt-in method.

The disclosure presented at the time of consent may describe the types of promotional messages authorized and any other applicable terms.

Types of Marketing Messages

Marketing or promotional messages may include communications concerning:

- promotional offers or discounts;

- seasonal cleaning campaigns;

- reminders regarding services that may be of interest;

- announcements regarding new or expanded services;

- referral, loyalty, or customer-appreciation programs, if offered;

- re-engagement communications;

- educational or promotional information concerning Halocrest Clean services; and

- other promotional communications consistent with the consent provided.

Consent Applies to the Number Provided

Marketing consent applies to the mobile telephone number associated with the opt-in.

If the number changes ownership, is reassigned, or is no longer used by the person who provided consent, Halocrest Clean may take reasonable steps to discontinue messaging to that number once we become aware of the change.

Withdrawal of Marketing Consent

Recipients may withdraw consent to receive marketing SMS/text messages at any time using the applicable opt-out method provided in the message or as described in the Opt-Out Instructions section of these Terms.

Withdrawing marketing consent does not cancel an existing cleaning service, payment obligation, appointment, or other contractual relationship with Halocrest Clean.

Service Communications After Marketing Opt-Out

An individual who opts out of marketing communications may still receive service-related communications through another permitted communication method when reasonably necessary to administer an inquiry, booking, payment, appointment, or existing service relationship.

Where applicable, Halocrest Clean will respect the recipient’s SMS opt-out preferences when determining whether text messaging remains an available communication method.

6. Message Frequency

The number and frequency of SMS/text messages sent by Halocrest Clean may vary depending on the recipient’s interaction with us, the services requested, scheduling activity, customer-service needs, and the communication consent provided.

Service-Related Messages

Service-related message frequency may increase temporarily around:

- quote or inquiry follow-up;

- appointment confirmations or reminders;

- scheduling or access changes;

- active service coordination;

- payment or invoice activity;

- customer-service matters; or

- other time-sensitive service needs.

Recurring-service clients may receive messages associated with upcoming appointments, schedule changes, service coordination, or other ongoing account activity.

Marketing Messages

Where marketing consent has been provided, promotional message frequency may vary based on Halocrest Clean’s campaigns, seasonal communications, service announcements, or other marketing activity.

Halocrest Clean does not guarantee or require a specific number of marketing messages during any particular period.

Changes in Message Frequency

Message frequency may change over time based on your relationship with Halocrest Clean, your communication preferences, and the nature of the messages being sent.

You may opt out of SMS/text messaging as described in the Opt-Out Instructions section of these Terms.

7. Message & Data Rates

Standard message and data rates may apply to SMS/text messages sent to or received from Halocrest Clean, depending on your mobile carrier, wireless plan, location, and other applicable service terms.

Halocrest Clean does not control and is not responsible for charges imposed by your mobile carrier or wireless service provider.

You are responsible for any messaging, data, roaming, or other carrier charges associated with sending or receiving text messages.

If you have questions about charges that may apply, contact your mobile carrier or wireless service provider.

8. Opt-Out Instructions

You may opt out of receiving SMS/text messages from Halocrest Clean at any time by replying STOP to a text message from us.

Depending on the messaging platform and carrier, recognized opt-out keywords may also include words such as END, CANCEL, UNSUBSCRIBE, or QUIT.

Effect of Opting Out

After a valid opt-out request is received, Halocrest Clean will take reasonable steps to stop sending SMS/text messages to the applicable telephone number, subject to processing time, system functionality, and applicable law.

You may receive a final confirmation message acknowledging that your opt-out request has been processed.

Scope of the Opt-Out

An SMS opt-out generally applies to future text messages sent to the telephone number associated with the request.

Opting out of SMS/text messages does not necessarily:

- cancel an existing cleaning service;

- cancel a scheduled appointment;

- terminate a recurring-service relationship;

- eliminate an existing payment obligation; or

- prevent Halocrest Clean from contacting you through another permitted method, such as email or telephone, when reasonably necessary to administer an inquiry, appointment, payment, or existing service relationship.

Marketing Opt-Outs

If you opt out of marketing or promotional SMS/text messages, Halocrest Clean will honor that preference in accordance with applicable law and the capabilities of the messaging system.

Where separate message categories or communication preferences are supported, Halocrest Clean may maintain records of those preferences to help prevent unwanted marketing communications.

Resubscribing

If you later wish to receive text messages again, you may need to provide new consent or otherwise opt back in through a Halocrest Clean approved consent method.

Previous consent should not be assumed to remain active after a valid opt-out.

Problems Opting Out

If you are unable to opt out by text message or believe you continue receiving messages after a valid opt-out request, contact Halocrest Clean using the information provided in the Contact Us section of these Terms.

9. Help & Support

For assistance with Halocrest Clean’s SMS/text messaging program, you may reply HELP to a text message from us where supported by the messaging system.

You may also contact Halocrest Clean directly using the information provided in the Contact Us section of these Terms.

Support inquiries may include questions about:

- the types of messages you are receiving;

- message frequency;

- opt-in or opt-out status;

- communication preferences;

- difficulty receiving or stopping text messages;

- service-related text communications; or

- other questions concerning Halocrest Clean’s messaging program.

Halocrest Clean may use reasonable methods to verify the telephone number or communication record associated with a support request when necessary to investigate or resolve the issue.

Replying HELP does not automatically change your consent status or communication preferences unless the request itself clearly asks us to make a change.

If a messaging issue appears to be caused by a mobile carrier, device setting, blocked number, network condition, or other factor outside Halocrest Clean’s control, additional assistance from your wireless carrier or device provider may be necessary.

10. Supported Carriers & Delivery

SMS/text message availability and delivery may depend on your mobile carrier, wireless plan, device, network conditions, messaging platform, and other third-party systems involved in transmitting the message.

Carrier Availability

Halocrest Clean’s messaging program may be available through many major wireless carriers and messaging providers, but availability is not guaranteed for every carrier, device, plan, or geographic location.

Supported carriers and messaging capabilities may change over time without notice.

Message Delivery

Halocrest Clean does not guarantee that every SMS/text message will be delivered, delivered immediately, or received in the order sent.

Messages may be delayed, blocked, filtered, duplicated, or not delivered due to factors such as:

- carrier or network outages;

- wireless coverage limitations;

- device settings;

- blocked or restricted numbers;

- spam or carrier filtering;

- messaging-platform interruptions;

- incorrect or inactive telephone numbers;

- number reassignment;

- roaming or international network conditions; or

- other circumstances outside Halocrest Clean’s reasonable control.

Time-Sensitive Communications

Because SMS delivery cannot be guaranteed, text messaging should not be relied upon as the sole method for urgent, emergency, or highly time-sensitive communications.

If a service issue requires immediate attention, you should contact Halocrest Clean through another available communication method.

Third-Party Messaging Providers

Halocrest Clean may rely on third-party communications platforms, telecommunications providers, or messaging vendors to transmit and manage SMS/text messages.

Those providers may establish their own technical requirements, filtering rules, carrier relationships, and delivery limitations.

No Liability for Carrier or Network Failures

To the extent permitted by applicable law, Halocrest Clean is not responsible for delays, failures, interruptions, or other delivery issues caused by mobile carriers, network providers, device settings, or other third-party systems outside our reasonable control.

11. Privacy

Halocrest Clean respects the privacy of individuals who communicate with us by SMS/text message.

Personal information associated with our messaging program may include your mobile telephone number, message content, communication history, consent records, opt-in and opt-out activity, delivery information, and other information reasonably necessary to operate, administer, or support the messaging program.

Use of Messaging Information

Halocrest Clean may use SMS-related information to:

- send messages consistent with the consent or authorization provided;

- respond to inquiries and service requests;

- manage appointments, scheduling, and customer-service communications;

- maintain consent and communication-preference records;

- process opt-in and opt-out requests;

- investigate delivery or messaging issues;

- support compliance, security, and recordkeeping obligations; and

- otherwise administer our legitimate business relationship with the recipient.

Mobile Information & Marketing

Halocrest Clean does not intend to sell mobile telephone numbers or SMS consent records to unrelated third parties for their independent marketing purposes.

Mobile information, including SMS opt-in data and consent, will not be shared with third parties or affiliates for their own marketing or promotional purposes.

This does not prevent Halocrest Clean from using service providers that process information on our behalf to support functions such as SMS delivery, customer relationship management, communications, scheduling, hosting, security, or other legitimate business operations.

Messaging Service Providers

Halocrest Clean may use third-party communications platforms, telecommunications providers, customer relationship management systems, or other service providers to transmit, manage, store, or support SMS/text communications.

These providers may process messaging information as necessary to provide services to Halocrest Clean and may maintain their own privacy and security practices.

Privacy Policy

Additional information about how Halocrest Clean collects, uses, discloses, retains, and protects personal information is provided in our Privacy Policy.

Where these SMS/Messaging Terms and the Privacy Policy address the same information, the documents should be read together.

12. Changes to These Terms

Halocrest Clean may update these SMS/Messaging Terms from time to time to reflect changes in our messaging practices, technology, service providers, legal or regulatory requirements, or other operational needs.

When changes are made, we may update the Effective Date or version information shown at the top of these Terms.

For material changes, Halocrest Clean may provide additional notice when appropriate, such as through the website, SMS/text message, email, service communications, or another reasonable method.

The revised SMS/Messaging Terms will apply from the effective date identified in the updated version, subject to any additional notice or consent requirements imposed by applicable law.

Your continued participation in Halocrest Clean’s messaging program after an update does not replace any consent that applicable law requires us to obtain separately.

Halocrest Clean may also modify, suspend, or discontinue all or part of its SMS/text messaging program when reasonably necessary due to operational, technical, carrier, legal, or business considerations.

Nothing in these Terms is intended to reduce or waive rights that cannot lawfully be limited or modified.

13. Contact Us

If you have questions about these SMS/Messaging Terms, Halocrest Clean’s text-messaging practices, your consent status, communication preferences, or an SMS-related issue, you may contact us using the information below.

HALOCREST CLEAN LLC dba Halocrest Clean
Serving Orange County, California

Email: [email protected]
Phone: (949) 731-5333
Website: halocrestclean.com

SMS-related inquiries may include questions concerning:

- opt-in or consent status;

- marketing-message consent;

- opt-out requests;

- difficulty receiving or stopping messages;

- message frequency;

- HELP or STOP functionality;

- communication preferences;

- service-related text messages; or

- other questions concerning Halocrest Clean’s messaging program.

When contacting us about a messaging issue, please provide enough information for Halocrest Clean to reasonably identify the telephone number or communication record involved.

Please do not send passwords, complete payment-card numbers, Social Security numbers, property-access codes, or other highly sensitive information by ordinary text message or email.

Halocrest Clean will review SMS-related inquiries and requests in accordance with applicable law, these SMS/Messaging Terms, and our Privacy Policy.